This Privacy Policy applies to and must be read in conjunction with the Terms of Use of AIxH (the “Service”), which may be updated from time to time. If you access or interact with any content hosted on AIxH, this policy applies to you.

In this Privacy Policy, the term “personal data” refers to any information that relates to an identified or identifiable individual, as defined under applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and similar global regulations.

1. Roles and Scope (Business Accounts)

AIxH provides tools that our business customers use to communicate with their end users via connected channels (“Messaging Platforms”). In many cases, AIxH processes personal data on behalf of a business customer. In such cases, the business customer is the “controller” (or equivalent) and AIxH is a “processor” (or service provider). If you are an end user communicating with a business customer through the Service, please direct privacy requests to that business customer first. If you are our business customer, you may contact us directly at support@aixh.ai.

2. Cookies and Tracking Technologies

2.1. We use cookies and similar technologies to enhance your experience on our website. These small data files are used to understand usage behavior, track sessions, and improve site performance.

2.2. You may modify your browser settings to decline cookies. However, doing so may impact your ability to use certain features of the Service.

3. Data We Collect

We may collect the following types of personal data when you use our Service:

• Contact information such as name, email address, and phone number (where applicable)

• Account and workspace information (e.g., company name, users, roles)

• Message content and conversation data (including messages, attachments, and message metadata such as timestamps, channel, delivery status)

• Integrations data (e.g., CRM fields, calendar events, tags, automations results)

• Browser and device details, IP address, approximate location

• Usage/activity logs (e.g., logins, settings changes, API/webhook logs)

4. How We Use Your Personal Data

We may use your data for the following purposes:

• To provide and operate the Service effectively
• To create your account and manage your usage
• To personalize your experience
• To improve our features, content, and user experience
• To analyze how users interact with our platform
• To send service-related communications
• For data security and fraud prevention
• To comply with legal obligations or enforce our terms

• To send, receive, and route messages through connected Messaging Platforms

• To run automations you configure (e.g., follow-ups, booking workflows, CRM updates)

We may share personal data with:

• Hosting and infrastructure providers

• Analytics and logging providers

• Customer support tools

• Payment processors

• Messaging Platforms you connect (e.g., WhatsApp/Meta, Telegram, email providers)

• AI model providers (e.g. Anthropic, OpenAI)

We do not sell personal data.

5. Legal Basis for Processing (for EU Users)

If you are located in the European Economic Area (EEA), our legal basis for processing your data depends on the purpose:

• Contractual necessity (e.g., providing the service)
• Legitimate interests (e.g., analytics, fraud prevention)
• Consent (e.g., marketing emails)
• Legal obligations

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, regulatory, or operational requirements.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Withdraw consent at any time

You can request access or make changes by contacting us at support@aixh.ai

8. Data Transfers
Your information may be transferred to and processed in Singapore and other countries where we or our service providers operate. Where required, we use appropriate safeguards (e.g., contractual clauses) to protect personal data.

9. Third-Party Sites

Our Service may link to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

10. Security

We take reasonable steps to protect your data from unauthorized access, disclosure, or loss using encryption, secure storage, and access controls.

11. Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or through the Service. Continued use of the Service after updates constitutes acceptance.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

📧 support@aixh.ai

Annex A – Personal Data Collected

When you use AIxH, we may collect the following types of personal data:

• Name, email, phone number (if provided)

• Account/workspace identifiers

• Message content, attachments, and conversation metadata (timestamps, channel, delivery status)

• Contact list/lead data uploaded or synced via integrations

• Device/browser data, IP, approximate location

• Referral/UTM and user agent

• Audit logs and activity logs (logins, settings, API/webhooks)